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Message Dispensing IVR dialing
Predictive dialing
Cheetah™ Predictive dialing
system
The TCS Cheetah Predictive Dialing system is a WINDOWS 2000,
fully-integrated, predictive dialing system.
During a call run, the Cheetah system dials over multiple telephone
lines from lists of accounts from your database system. Upon detection of a
"live voice", the system connects the telephone line to your
Agent’s headset, simultaneously, the full account information regarding the
called party appears on the Agent’s P.C. screen. Cheetah
connects your agents to only those calls producing a live contact. Rapid dialing occurs automatically.
Cheetah detects the quality and category of each call. Busies, No-Answers and Telephone
Company Intercepts are screened out from your Agents and intelligently
processed for later re-call when applicable. While all obstacles to a live contact are being acted
upon by Cheetah, agents are communicating with 5 times as many people. The resulting productivity increase
equals unprecedented cost benefits.
 Cheetah's
Best Feature:
The
TCS Cheetah Predictive dialer has an extra “Edge” in efficiency and
productivity not available in other dialing systems – Your agents have the
option at any time during a call to click on the “Answering Machine
Message” button or “3rdParty Message” button.
If the
“Answering Machine Message” button is selected, Cheetah plays your
digitally recorded message to the answering machine at the same time
releasing the Agent to be available for the next dialer-generated call. If
the “3rd Party Message” button is clicked, Cheetah plays your
digitally recorded message to the called party and at the same time
releases the Agent to handle the next call.
You
get immediate on-screen, real-time feedback on calling campaigns and
comprehensive reports showing contacts, message plays, call duration and
line conditions. Any or all call results can be easily uploaded directly to
your database system. Multiple messages are digitally created and stored on
the Cheetah to allow tailoring of your messages to your calling campaign.
Complete Law compliance and call parameter safeguards are standard on all
Cheetah systems.
 Cheetah™ High-efficiency
dialing system
The TCS Cheetah High-efficiency
system is a WINDOWS 2000, fully-integrated, agent-filtered, dialing system.
Cheetah has been designed especially for Debt collection with the
understanding that over 70% of calls to Debtors result in a left
message, answering machines, family members etc. - not Debtor contacts!
Unlike traditional predictive dialers which pass all calls through to your
agents, the Cheetah High-efficiency system combines a
"filtering-agent" with digital messages resulting in a large
increase in agent efficiency and productivity.
During a call run, the Cheetah system dials over multiple telephone lines
from lists of accounts from your database system. Upon detection of a
"live voice", the system connects the telephone line to your
"Filter-agent" headset.
Simultaneously, basic account information regarding the called party
appears on the Filter-agent's P.C. screen. If the Debtor has been
contacted, the Filter-agent clicks on the "Agent Transfer" button
- the called party is then connected to one of your Contact-agents with the
full account data from your database "popping" on their screen.
If the Filter-agent determines that the called party is not the Debtor (
i.e. friend, family member, answering machine etc.) the "3rd Party
Message" button or the "Ans. Mach. Message" button is
clicked and the Cheetah plays your digitally recorded message to the called
party asking for the Debtor to call into your office immediately- this is
the exact same message that your agents would leave if they handled the call
themselves.
Cheetah then releases the "Filter-agent", freeing them to handle
the next "live voice" from one of the other telephone lines. This
sequence of verifying the correct party, passing to a contact-agent or
starting the message, then releasing the line, gives one filter-agent and
one contact-agent the productivity of 4 predictive dialer agents!
 Cheetah's
Best Feature:
- the High-efficiency system can be run using the Filter-agent only.
Whenever there are no contact-agents available or on-line, the system
selects the appropriate creditor-specific message to play to the Debtor.
One agent now has the productivity of 6 predictive dialer agents!
You get immediate on-screen, real-time feedback on calling campaigns and
comprehensive reports showing contacts, message plays, call duration and
line conditions. Any or all call results can be easily uploaded directly to
your database system.
Multiple messages are digitally created and stored on the Cheetah to allow
tailoring of your message to your calling campaign. Immediate connection of
calls to the live "filter-agent" gives complete law compliance.
Cheetah™ Message Dispensing IVR/
Autodialing system
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The
TCS Cheetah Message Dispensing IVR system is a WINDOWS 2000, fully
integrated, unattended dialing system with Text-to-speech and voice
recognition abilities.
The Cheetah MDS has been designed for companies and organizations
that need to contact large volumes of people in a short time. The MDS system automatically dials
and upon detection of a “live voice” or answering device, delivers one of
your pre-recorded messages. Based upon the
called-party’s voice or touchtone response, is able to branch to other
questions or statements and can even connect the call to one of your live
agents, anywhere in the world. Called-party voice messages can
be recorded for playback and transcription.
The MDS offers individualized flexibility with Multiple messages
digitally created and stored to allow tailoring of your message to your
calling campaign. MDS recognizes busy tones, no answers, answering machines
and disconnected numbers for maximum efficiency. A small 4-line system will
dial in excess of 4000 numbers per day! A scheduling feature allows for
automatic start and stop of calling campaigns. You get immediate on-screen,
real-time feedback on calling campaigns and comprehensive reports showing
contacts, message plays, call duration and line conditions. Any or all call
results can be easily uploaded directly to your database system. Multiple
messages are digitally created and stored on the Cheetah to allow tailoring
of your messages to your calling campaign. Complete Law compliance and call
parameter safeguards are standard on all Cheetah systems.
  
 Applications of the MDS include:
ü
Lead Generation
ü
Appointment Reminders
ü Emergency
Notifications
ü Fund
Raising
ü Market
Research
ü Collections
ü Etc.
Etc.
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